E-branch office is an innovative solution. It is a remotely operated sales and service department that provides all attributes of traditional service while reducing the costs of set up and operation.
Benefits of the e-branch office:
- Lower cost of set up:
- Much lower site adaptation costs
- Smaller overall space required
- Very low infrastructure space required
- Reduced operation cost:
- Flexible staffing
- No customer – no staff
- 24/7 availability
- Improved service consistency
- No staff health and safety regulations applied
- Dynamic management of the site outfit
- Active marketing campaign management
The e-branch office is inexpensive and powerful. It can operate as a portable kiosk and be placed in customer traffic locations. This way, we can reach traditional customers not using electronic channels. We consider no self-service processes in the e-branch office, hence it is not an alternative to digital channels, but rather for traditional branches.
The visible components of the e-branch office facilities uses digital marketing and digital signage displays. Therefore, we can remotely change the kiosk’s decor by “one click”, changing the displayed content. This feature allows the e-branch to be shared by various companies, respectively to the client’s needs. For example: in one moment the branch office can be a bank and in the next moment we can turn it to insurance office.